Customer Service Assistant

The Customer Service Assistant supports the Load A&P team at Nova Lines by monitoring, tracking, and tracing loads, and addressing potential service issues for high-priority customers. They provide administrative support, assist with load recoveries, and allow Customer Service Representatives to focus on urgent tasks. The role also involves mastering customer accounts to serve as a backup POC when needed and supporting load coverage.
Key responsibilities:

Monitor and track high-priority customer accounts, resolving service issues proactively.
Provide accurate ETAs and updates for tracked loads.
Address operational disruptions, including load recoveries and delays.
Assist with data entry, reports, and maintaining load records.
Schedule and confirm appointments for customer loads.
Collaborate with dispatchers to allocate pre-booked loads.
Serve as backup POC for customers in the absence of primary representatives.
Analyze data to improve service and support team efficiency.

Requirements:

Advanced English level (minimum B2), both verbal and written;
Background in logistics or related fields to facilitate a smoother transition into the role;
High level of responsibility and accountability;
Strong eagerness to learn and grow within the role;
Ability to multitask in a dynamic environment;
Resilience and capability to manage stress effectively under pressure.

What we offer:

Official employment, full social package, paid vacations;
Schedule from Monday to Friday, 3 PM - 12 AM;
Paid taxi back home;
Modern, spacious office in Botanica district.
APPLY HERE