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PROFESSIONAL SUMMARY

Multilingual and goal-oriented Sales Agent / Account Manager with over 3 years of experience in direct sales, CRM systems, and customer relations. Skilled in public speaking, problem-solving, and building strong, trust-based client relationships. Adept at working under pressure, adapting to new environments, and consistently exceeding sales targets.

EXPERIENCE

• Sales Agent & CRM Specialist
  2022 – 2025

  • Managed and developed a portfolio of clients across various sectors.
  • Utilized CRM systems to track client interactions and deliver personalized solutions.
  • Met and exceeded monthly sales targets with client-focused strategies.
  • Collaborated with marketing and product teams to enhance client acquisition and retention.

• Sales Agent – Ticketing Department
  ITN, Chisinau, Moldova
  2021 – 2022

  • Sold travel and event tickets, delivering outstanding customer service.
  • Handled bookings, invoicing, and payment processing with accuracy.
  • Resolved customer issues quickly to ensure high satisfaction levels.

EDUCATION & TRAINING

• IT Department – Training Program
  Austria, 2018 – 2019

• Liceul Sportiv – Ciocana
  Chisinau, Moldova

• Gimnaziul Nr. 77 – Cricova
  Chisinau, Moldova

SKILLS

• Communication: Public speaking & persuasive communication
• Problem-Solving: Effective and efficient resolution of challenges
• Adaptability: Quick to adjust to new environments and workflows
• Relationship Building: Trust-focused client and team engagement
• Organization: Strong planning and leadership capabilities
• Work Ethic: Responsible, ambitious, and fast learner

LANGUAGES

• English: C1
• Russian: C2
• Romanian: C2
• Italian: B2
• German: B2